Privacy Policy

1. Introduction

CommunalServicePlaza ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our practices regarding collection, utilization, revelation, and protection of your data when you access our website communalserviceplaza.sbs or use our yacht charter services.

By utilizing our services, you are giving your consent to the data procedures detailed in this policy. This policy adheres to the privacy laws enforced, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our site
• Engage in our surveys or marketing activities

This data may comprise:

• Identification and communication details (email, phone, address)
• Transactional details (handled securely via external service providers)
• Specifics of charter preferences and requirements
• Details of an emergency contact person
• Information related to dietary needs or health conditions (if disclosed)

2.2 Automatically Collected Information

During your visit to our website, certain information about your device and browsing habits is automatically collected:

• IP address and locale details
• Type and version of your web browser
• Records of pages visited and duration of site visit
• Source websites
• Device particulars (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To improve your experience on our site, we utilize cookies and related tracking technologies that help us:

• Preserve your site preferences
• Analyze our website's performance and usage
• Deliver personalized content
• Enhance the services we provide

You can adjust your cookie settings in your browser preferences or through our cookie consent notice.

3. How We Use Your Information

The information we collect is used for purposes including:

• Service Delivery: For providing yacht charter services, managing reservations, and corresponding regarding your bookings
• Customer Service: To answer your inquiries and offer assistance when needed
• Financial Transactions: For processing financial transactions and handling billing matters
• Security: To maintain the safety of our services and prevent fraudulent activities
• Promotion: To send you marketing communications and updates, provided you have consented to receive such information
• Website Enhancement: To evaluate how our site is used and to improve its functionality
• Regulatory Compliance: To observe relevant legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell or lease your personal information to outside parties. We may share your data under the following circumstances:

4.1 Service Providers

Information might be shared with service providers who aid us with various tasks including payment processing, website upkeep, email campaigns, performance analytics, and customer service.

4.2 Legal Obligations

Your data may be divulged if demanded by law or in the event of legal actions, court directives, emergency situations, or to preclude possible illegal conducts or fraud.

4.3 Business Reorganizations

If there is a company restructure, such as a merger, purchase, or asset sale, your information could be included in the assets transferred.

5. Data Security

We adopt suitable technological and managerial safeguards to shield your personal information from unsanctioned access, modification, exposure, or destruction. These include encryption, protected servers, access rules, periodic assessments, and training for our team.

Nevertheless, as no digital data transmission or storage is entirely secure, we cannot assert absolute security for your information.

6. Data Retention

We keep your personal data only as long as is needed for the purposes it was collected or as required by legal standards. Typical retention periods include:

• Charter agreements: 7 years for tax/legal reasons
• Marketing interaction: until you opt out or request removal
• Website analytics: 26 months
• Client service: 3 years from the last engagement

7. Your Rights and Preferences

Your rights encompass accessing, amending, erasing (limited by law), transferring your data, and opting out of marketing or controlling cookies. To exercise these rights, please get in touch with us via the details provided below.

8. Third-Party Services

8.1 Google Analytics

We utilize Google Analytics for insights on website engagement. You can choose to opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our site may contain links to social media that have separate privacy policies.

8.3 Transaction Processors

Transaction handling is managed by third-party processors who comply with the PCI DSS standards.

9. International Data Processing

Your data might be transferred to, and processed in, countries other than Spain. We employ suitable safeguards consistent with legal privacy directives.

10. Protection of Minors

We do not design our services for individuals under the age of 13, nor do we intentionally collect their data. If you suspect that we have data from a minor, please contact us without delay.

11. Modifications to This Privacy Policy

This Privacy Policy may be updated to mirror new procedures or legal stipulations. We will inform you of changes by publishing the revised policy, sending emails to users registered with us, or posting a notice on our website. Continued usage of our services following these changes implies your acknowledgment of the updated terms.

12. Contact Details

For questions regarding this Privacy Policy or our data handling practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policies. You can modify your preferences for cookies/tracking technologies at any time through our cookie management settings.